Return Policy

At Pelvioras™, we want you to be completely satisfied with your purchase. Our aim is to offer a clear, fair, and hassle-free return process.

If you are not fully satisfied with your order, you can request a return within 30 days from the date of receipt.

Eligibility for Returns:

• The product must be unused and in its original condition.
• Items should be returned in their original packaging when possible.
• Proof of purchase, such as an order confirmation or receipt, is required.

Please note that some products may not be eligible for return due to hygiene or safety concerns, such as bedding or upholstered furniture.

If your return is approved, our customer service team will provide you with instructions on how to return the product. Return shipping costs may apply unless the item is defective or incorrect.

Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be processed to the original payment method used.

Important Notes:

• Shipping fees paid at checkout are typically non-refundable, unless the return is due to an error on our part.
• Certain items may be non-returnable based on their nature, such as custom or personalized products.

If you have any questions about our return process, please don’t hesitate to contact our support team at service@pelvioras.com.